Refund policy

Exchange Policy

Exchange Policy

If a customer realizes during or after delivery of goods, that one or all items are not what the customer expected it to be, the customer can always apply for an exchange of goods seven (7) days from date of goods received.

They following items are exempted from any exchange:

• Perishable goods like coffee beans.
• Shipping Cost

In order to facilitate the exchange, the customer must know the Web Order Number and/or the Email or the Mobile Number the order was placed with.

Exchange of goods is only entertained at our office and executed upon checking of the conditions of the goods. Customer must bring the goods and proof of purchase to Jura Showroom & Service Centre Malaysia (Dancom).

The full address is as follows:
P-G-09, TROPICANA AVENUE, PERSIARAN TROPICANA, PJU 3,
TROPICANA GOLF & COUNTRY RESORT,
47410, PETALING JAYA, SELANGOR.

Opening Hours:
Monday – Friday, 08:30 to 17:30 / 09:00 to 18:00
Closed on Weekends & Public Holidays